Case Study Summary: TISSL EPOS Onboarding with Brunning and Price Pubs (The Restaurant Group)

In 2022, the decision-makers at The Restaurant Group chose to move all 86 Brunning and Price pubs to HorizonPOS, signifying a strategic technological shift. The shift to HorizonPOS followed 12 years of using another TISSL product, demonstrating the trust that the team at Brunning and Price and The Restaurant Group have in TISSL. This case study explores the evolution of this transition, emphasising the enduring partnership and TISSL’s commitment to operational excellence in the hospitality sector.

Brunning and Price found several key attributes in the HorizonPOS that significantly contributed to their decision to move to another TISSL product, rather than exploring other options with other providers. Notably, the emphasis on managing multiple sites seamlessly was a standout feature. The centralised backend hub and ability to facilitate streamlined control over permissions, menus, and users provided an enterprise-level ease that simplified operational complexities.

The robust reporting capabilities, available at both organisational and site levels, empowered data-driven decision-making. The flexibility offered at the site level, including tailored menus, access controls, and adaptable pricing, resonated with Brunning and Price's diverse operational needs.

Moreover, the user-based licensing model emerged as a pivotal factor, allowing them to dynamically scale resources in response to varying demand, particularly during peak periods. This combination of user-friendly functionalities and adaptable features made the move to HorizonPOS a comprehensive solution aligning seamlessly with Brunning and Price's operational requirements.

TISSL collaborated closely with Brunning and Price to plan a 6-9 month onboarding process, transitioning all 86 sites onto HorizonPOS. In this collaborative effort, Brunning and Price provided our engineers with a detailed roadmap outlining the specific timelines and preferences for each site installation.

With a timeframe of 6 months for the first 60 sites, we navigated the challenge of accommodating various opening times, ranging from early breakfast services to late-night operations. The onboarding initiative commenced in March 2022, reaching a significant milestone with the completion of 60 sites by September 2022. This timeline was strategic to avoid the busy Christmas period. The remaining 30 sites were hotels containing pubs and were strategically held back, awaiting feature development. These remaining sites were successfully migrated in spring 2023.

Executing the plan, TISSL installed four sites per week, strategically scheduling installations on Mondays, Tuesdays, and Wednesdays to minimise disruption to Brunning and Price's busiest days. Training, a pivotal component of the onboarding process, was tailored to accommodate the diverse needs of Brunning and Price's extensive venues and staff. Group training sessions conducted over Teams ensured a comprehensive and efficient approach, with different levels of training tailored for Back of House, Front of House, and Management staff, ensuring that each team member gained proficiency aligned with their specific roles and software needs.

This strategic and phased onboarding approach ensured minimal disruption to Brunning and Price's operations while maximising the benefits of HorizonPOS across their expansive network of establishments.

Horizon has significantly enhanced operational efficiency for Brunning and Price in multiple ways. Its adaptability to run on various hardware, from terminals to printers, provided a seamless transition, allowing the reuse of existing hardware from their previous POS system. This also means that they are further able to add new tills and printers as needed, without needing to rely on TISSL to source hardware. Notably, the autonomy to make system-wide changes independently without relying on external support showcased the user-friendly nature of Horizon, empowering Brunning and Price to maintain operational fluidity.

Furthermore, the engagement between Brunning and Price and the TISSL product team extends beyond a typical client-vendor relationship. They are actively involved in the product roadmap for TISSL, fostering a collaborative environment where they are on a first-name basis with the TISSL team. This engagement goes beyond mere satisfaction; it signifies a partnership where both parties contribute to each other's success. TISSL, equally committed, consults Brunning and Price in the development of new features and products, ensuring a mutual and continuous evolution towards excellence.

In concluding the case study of Brunning and Price's transition to HorizonPOS, the narrative echoes the success of a strategic evolution. With a steadfast 12-year partnership as the backdrop, this shift to HorizonPOS stands as a testament to TISSL's commitment to adaptability and client satisfaction.

Brunning and Price's endorsement, demonstrated through their migration of all 86 pubs, underscores the efficacy of HorizonPOS in addressing evolving industry demands. This case study encapsulates not just a technological upgrade but a partnership that thrives on progress.